Case Study · Enterprise Retail Brand
Nesto Hypermarkets
36% increase in repeat shoppers
How Echo transformed engagement for Nesto Hypermarkets, from low repeat rates to personalized journeys that compound.
The Journey
From challenge to measurable impact
How we delivered measurable impact for Nesto Hypermarkets.
01 · Challenge
What needed to change
Low repeat customer engagement and limited personalization across marketing campaigns.
02 · Strategy
How we approached it
Echo automated personalized WhatsApp campaigns, customer reminders, and targeted engagement journeys.
03 · Results
What was achieved
- 36% increase in repeat shoppers
- Faster and smarter campaign execution
- Improved customer engagement and personalization
Performance Metrics
Data driven outcomes
Real results from the campaign for Nesto Hypermarkets.
Repeat Shoppers Before vs After Echo
36% increase in repeat shoppers in just 3 months
Before
22%
Uplift
+36%
After
36%
Engagement Growth Over 3 Months
Stronger customer engagement across the journey
Start
18K
Peak
42K
Change
+133%
Customer Engagement Funnel
From reach to repeat purchases
Stage 1
1.2M
Campaign Reach
26% Engagement Rate
Stage 2
320K
Engaged Users
37% Purchase Conversion
Stage 3
120K
Purchases
36% Repeat Rate
Stage 4
36%
Repeat Shoppers
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